IT support that runs quietly in the background, not just when something breaks.
8e6 IT Solutions keeps small-business networks, devices, and data running through one flat-rate retention plan - plus one-off help whenever you'd rather not commit to a retainer.
Response times and plan details below - no long-term contract required to start.
What's included, at a glance
Everything a small office needs from an IT partner
Whether you're on the Retention Plan or booking us as needed, this is the ground we cover.
Help desk & remote support
Day-to-day troubleshooting for staff - software issues, login problems, slow machines - handled remotely.
Network setup & management
Routers, switches, Wi-Fi coverage, VPN access, and firewall configuration for the office.
Cybersecurity & endpoint protection
Antivirus, patch management, and monitoring so machines stay current and threats get caught early.
Backup & disaster recovery
Automated backups with a tested recovery plan, so one bad drive or ransomware note isn't a crisis.
Cloud & email administration
Microsoft 365 / Google Workspace setup, accounts, permissions, and mailbox troubleshooting.
Hardware & procurement
Sourcing, setting up, and retiring computers, printers, and small-office servers.
Vendor & ISP liaison
We deal with the internet provider and software vendors on your behalf when something needs escalating.
New hire & offboarding setup
Accounts, hardware, and access provisioned when someone joins - and cleanly revoked when they leave.
On-site visits
For issues that need hands on hardware, not just a remote session.
One flat-rate plan, built to be your main IT line
The Retention Plan is how most clients work with us - a fixed monthly rate instead of a surprise bill every time something goes wrong.
Ongoing, proactive support for one small-business site. Cancel any time.
- ✓Unlimited remote help desk support for your team
- ✓24/7 monitoring of servers and workstations
- ✓Same-business-day response, priority queue
- ✓Ongoing patch management & security updates
- ✓One scheduled on-site visit each month
- ✓Quarterly network & backup health review
- ✓Discounted rate on hardware & larger projects
For a single issue or project, no ongoing commitment.
- ✓Remote or on-site troubleshooting, billed hourly
- ✓Best for a one-off fix, setup, or project
- ✓Response within 1-3 business days
- ✓No monitoring or proactive maintenance included
Break-fix waits for something to fail. Retention prevents it.
Most small businesses only call IT support after something's already down. The Retention Plan flips that - the same team is already watching, patching, and backing things up before it becomes an outage.
Without a retainer
- Problems get noticed by staff, not caught early
- Every call is billed separately, so small issues get ignored
- No one's watching backups until a restore is needed
- Security patches happen whenever someone remembers
On the Retention Plan
- Monitoring flags issues before they cause downtime
- One flat rate covers day-to-day support, no per-ticket bill
- Backups are checked on a schedule, not after a failure
- Patches and updates go out on an ongoing basis
How a new client comes on board
Assessment
We look at your current setup - network, devices, backups - and flag anything that needs attention first.
Onboarding
Monitoring and patch management get installed, backups get configured, and we set up how your team reaches us.
Ongoing support
From there it's the Retention Plan - help desk, monitoring, and a scheduled visit, every month.
Ready to stop firefighting IT issues?
Tell us a bit about your setup and team size, and we'll put together a plan.